The Covid-19 pandemic ushered a new normal. In this video, I will explore what this means for businesses and share examples of how businesses have adapted and coped with it. What is the customer experience? In a previous video, I explain at length what the customer experience entails and how to design one for your customers. Put simply; the customer …
Manage the customer experience during the new normal Read More »
What are the challenges that small businesses face today? And what prevents businesses from overcoming these challenges? Most experts agree that most businesses face the following challenges: client dependency, founder dependency, fatigue and demotivation, staying relevant and updated with trends, money management issues, finding balance between quality and growth. On the surface, many businesses share these challenges. But if we dig deeper, you’ll …
While academic studies have focused on establishing the positive relationship between culture and innovation, they don’t always show how that may look like. Culture is like the fingerprint of an organisation, and how your company operates and why it operates the way it does is unique. It is what identifies you and the company. Over the next few weeks, …
HOW DOES CULTURE INFLUENCE INNOVATION? Pt 1 of 3 Read More »
As authorities continue to grapple with the negative impact of the Covid-19 pandemic, many companies have opted to keep most of their employees working from home. While most workers were optimistic about the new work-from-home setup, and initial trends show that remote work improved productivity, many workers are now slowly realising that working from home presents a different set of …
The negative impact of the global pandemic is felt by businesses large and small around the world. To keep afloat, many are looking for ways to not just stay in business but also to find more business. In this video, I explore three ways that you can start doing today to set you up for increased sales. Covid-19 has …
How to increase sales during the Covid-19 crisis Read More »
While the global pandemic has disrupted economies and industries around the world, many small businesses are fighting back by pivoting and creating disruptions in their own market. What emerges are inspirational and admirable examples of how businesses can respond to challenges that are outside of their control. In this video, I talk about three small …
The most common productivity advice is to begin with the easiest tasks first and then move to the more difficult ones. This is to help create momentum to push us to become more productive. But is it really the most productive way of tackling our to-do list? In this video, I explore what productivity experts …
Tackling tasks that are difficult vs. easy: what is better for productivity? Read More »
With many of us encouraged to stay home in this new normal, Daymond John of Shark Tank urges everyone to “take the time to reinvest in yourself” while working from home. In this video, I explore what you can do at home to reinvest in yourself. In the beginning of the global pandemic, governments around …
Surviving the Coronavirus Pandemic: Reinvest in yourself Read More »
Many around the world and in our country are experiencing the effects of this public health crisis. Economic experts are sounding a grim warning of how this pandemic can affect all businesses. What can we do, as a small business, to counter the impact of this crisis on the economy? In this video, I explore …
The Small Business Guide to Surviving Coronavirus Read More »
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