Business Risk

Leadership skills you need to thrive in a VUCA environment

If you’ve picked up a news article in the last few weeks—maybe even the last few years, you might have a sense of how rapidly things have been changing in the global economy. Some might say, “It’s crazy out there!” Perhaps that’s true to some extent. In the business world, a crazy world is …

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How to penetrate new markets by developing products and services PART 2

Many small businesses risk closures because of their dependence on a handful of clients. The goal, then, is to widen your customer base. Marketing experts believe that introducing new products and services helps brands and companies penetrate new markets. In this two-part series, I will discuss several ways of doing this on how you …

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Manage the customer experience during the new normal

Manage the customer experience during the new normal

The Covid-19 pandemic ushered a new normal. In this video, I will explore what this means for businesses and share examples of how businesses have adapted and coped with it.   What is the customer experience?    In a previous video, I explain at length what the customer experience entails and how to design one for your customers. Put simply; the customer …

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Challenges Small Businesses Face

Challenges Small Businesses Face Part 1 of 3

What are the challenges that small businesses face today? And what prevents businesses from overcoming these challenges?   Most experts agree that most businesses face the following challenges: client dependency, founder dependency, fatigue and demotivation, staying relevant and updated with trends, money management issues, finding balance between quality and growth. On the surface, many businesses share these challenges. But if we dig deeper, you’ll …

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How to increase sales during the Covid-19 crisis

How to increase sales during the Covid-19 crisis

The negative impact of the global pandemic is felt by businesses large and small around the world. To keep afloat, many are looking for ways to not just stay in business but also to find more business.   In this video, I explore three ways that you can start doing today to set you up for increased sales.   Covid-19 has …

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The #CovidPivot: How small businesses are creating disruptions in response to the global pandemic

The #CovidPivot: How small businesses are creating disruptions in response to the global pandemic

While the global pandemic has disrupted economies and industries around the world, many small businesses are fighting back by pivoting and creating disruptions in their own market. What emerges are inspirational and admirable examples of how businesses can respond to challenges that are outside of their control. In this video, I talk about three small …

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