Have you ever promoted a top performer in your business, only to watch them struggle in their new role? You’re not alone. This is a classic case of what’s known as the Peter Principle—a phenomenon that quietly undermines many small businesses across Australia. The Peter Principle, first described by Dr Laurence J. Peter back in …
The Peter Principle: What Every Australian Business Owner Needs to Know Read More »
Building a solid company culture is essential for any organisation’s long-term success and sustainability. It includes every aspect of a business, from employee engagement to customer satisfaction.
In business, even the most carefully crafted plans can sometimes fall short. A plan might seem perfect on paper, but reality can throw unexpected challenges our way. Despite our best efforts and adherence to strategic advice, things don’t always go as planned.
British mathematician Clive Humby declared in 2006 that “data is the new oil.” And like oil, data needs to be refined and processed into something useful. In the age of digitalisation and social media, there’s a lot of data around. This is where artificial intelligence and machine learning comes into play.
The key to business success is understanding your customers—what they want, when and where they want it, and how to give it to them. Good customer experience means addressing these needs and wants the way your customers want you to. The challenge is finding this information.
Here’s an interesting thing about online reviews: people read and trust them. According to a Capterra survey, 98% of Australians read online reviews before buying, and 94% of them trust these reviews. It’s good business sense to get good reviews.
The economic and business environment has been volatile in the last decade. It has become increasingly challenging for companies to thrive during this period of volatility. How are businesses, large and small, responding to thrive in times of change? In this video, I share three cases of businesses that have adapted and pivoted during crucial …
Navigating Change: Adaptation Strategies for Businesses Read More »
Why do employees feel disengaged? Experts will list many factors: poor management and direction, the lack of challenging work, poor job fit, or even poor internal communication. These reasons may be caused by different parties: the manager, co-workers, the working environment, or perhaps even the employees themselves. What do these reasons have in common?
Do you read? Experts have long been promoting the power of reading and its direct benefits for individual business owners. Many of us may have had a similar experience, where we didn’t initially have an interest in reading but found ourselves drawn to other forms of storytelling, such as videos and comics. In this video, we’ll explore why, as busy business owners, finding time to read is valuable and essential for personal and professional growth.
https://youtu.be/tmlcH8tGgDE Remote work is becoming the new normal, more than an exception. This is why managing a remote workplace is a necessary skill for leaders to learn and develop. In this video, I will share with you 5 tips on how to manage your growing remote workforce. In 2021, a survey by the Australian Bureau …
https://www.youtube.com/watch?v=OEvTwDZu6hI Economic disruptions can lead to delays in the delivery of commodities and supply issues. This affects small businesses because it creates bottlenecks in their processes, disrupts how they cater to their customers, and impacts their bottom line. This is why it is essential to find a way to manage supply issues. In this video, …
https://www.youtube.com/watch?v=n4Wz0N-TArA If you’ve picked up a news article in the last few weeks—maybe even the last few years, you might have a sense of how rapidly things have been changing in the global economy. Some might say, “It’s crazy out there!” Perhaps that’s true to some extent. In the business world, a crazy world is …
Leadership skills you need to thrive in a VUCA environment Read More »
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