Building a solid company culture is essential for any organisation’s long-term success and sustainability. It includes every aspect of a business, from employee engagement to customer satisfaction.

British mathematician Clive Humby declared in 2006 that “data is the new oil.” And like oil, data needs to be refined and processed into something useful. In the age of digitalisation and social media, there’s a lot of data around. This is where artificial intelligence and machine learning comes into play.

The key to business success is understanding your customers—what they want, when and where they want it, and how to give it to them. Good customer experience means addressing these needs and wants the way your customers want you to. The challenge is finding this information.

Here’s an interesting thing about online reviews: people read and trust them. According to a Capterra survey, 98% of Australians read online reviews before buying, and 94% of them trust these reviews. It’s good business sense to get good reviews.

The economic and business environment has been volatile in the last decade.  It has become increasingly challenging for companies to thrive during this period of volatility.  How are businesses, large and small, responding to thrive in times of change?  In this video, I share three cases of businesses that have adapted and pivoted during crucial …

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Why do employees feel disengaged? Experts will list many factors: poor management and direction, the lack of challenging work, poor job fit, or even poor internal communication. These reasons may be caused by different parties: the manager, co-workers, the working environment, or perhaps even the employees themselves. What do these reasons have in common?

Do you read? Experts have long been promoting the power of reading and its direct benefits for individual business owners. Many of us may have had a similar experience, where we didn’t initially have an interest in reading but found ourselves drawn to other forms of storytelling, such as videos and comics. In this video, we’ll explore why, as busy business owners, finding time to read is valuable and essential for personal and professional growth.

Remote work is becoming the new normal, more than an exception. This is why managing a remote workplace is a necessary skill for leaders to learn and develop. In this video, I will share with you 5 tips on how to manage your growing remote workforce.  In 2021, a survey by the Australian Bureau …

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