The Covid-19 pandemic ushered a new normal. In this video, I will explore what this means for businesses and share examples of how businesses have adapted and coped with it. What is the customer experience? In a previous video, I explain at length what the customer experience entails and how to design one for your customers. Put simply; the customer …
Manage the customer experience during the new normal Read More »
What are the challenges that small businesses face today? And what prevents companies from overcoming these challenges? Most experts agree that most businesses face the following challenges: client dependency, founder dependency, fatigue and demotivation, staying relevant and updated with trends, money management issues, finding the balance between quality and growth. On the surface, many businesses share these challenges. …
Part 2 of 3 What are the challenges that small businesses face today? And what prevents businesses from overcoming these challenges? Most experts agree that most businesses face the following challenges: client dependency, founder dependency, fatigue and demotivation, staying relevant and updated with trends, money management issues, finding the balance between quality and growth. On the surface, …
The pandemic has taught painful lessons in the past year. While restrictions are easing, experts believe that things can still change and that we should be ready to respond to these changes. But what makes small businesses ready to respond to these disruptions? What do these covid-pivot success stories have in common—and what can …
What makes small businesses survive and thrive during disruptions? Read More »
2020 was a banner year for change. The succeeding years will continue to see more changes, as people learn how to live and work in a post-pandemic world. As businesses continue to find ways to survive and thrive during this period of changes and disruptions, many are curious to understand what the next normal …
As authorities continue to grapple with the negative impact of the Covid-19 pandemic, many companies have opted to keep most of their employees working from home. While most workers were optimistic about the new work-from-home setup, and initial trends show that remote work improved productivity, many workers are now slowly realising that working from home presents a different set …
The pandemic has tested the strength of all businesses and has exposed everyone’s weakness. It’s time to learn the lessons and build resilient organisations. In this video, I explore a 5-step model to help build a resilient business that may withstand almost any crisis. Business owners face different challenges at any given point in time. Some businesses …
How to build resilience during times of crisis: a five-step model Read More »
Focus is a good thing. In fact, success requires focus and consistency. But when is focus a bad thing? In this video, I explore why focus may be preventing you from seeing the broader picture and limiting your potential to succeed. One of the best traits in leadership is the ability to focus on the most …
Focusing too intently on one thing can make you blind to other important details Read More »
Are you achieving the goals you set for your business? Or are you working harder and harder but you find that you’re not getting the results you want? In this video, I explore the one thing that might be missing in your efforts and explain why you’re not achieving what you want. And that is consistency. …
Not achieving what you want? Try being consistent. Read More »
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