Raymond Huan

Losing a potential customer

Ignore an individual’s preferences = Losing a potential customer

We all receive unsolicited emails from companies wanting to advertise their services to our business. How many actually listen to what we want from them? I recently received one such email from a company touting their wares in corporate gifts; it was a standard format with examples of how you can put your company logo …

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growing existing business

The secret of growing your existing business – look for ways to do things better

I have had the privilege of working with many businesses across a range of industries, all with growth in mind. From time to time I get asked to summarise my observations on what would make a business successful and what can help with growing existing business. After the umpteenth time of being asked, I decided …

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Is your business dependant on That One Thing?

In the middle of January, Google purchased Nest for over US$3 billion. Nest (nest.com) sells smart thermostats for the home, which learn your temperature preferences and adjust themselves accordingly. However, this article is not about Nest, but its rival, Vivint (vivint.com). The competitive thermostat landscape changed dramatically with Google’s acquisition of Nest – suddenly Vivint …

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Outsourcing: To Outsource Or Not To Outsource?

Outsourcing: To Outsource Or Not To Outsource?

The current global economic conditions have compelled the majority of business owners to cut into their budgets. The big question has become ‘how to make fewer dollars go further?’ The most recent data releases, however, show that employers are not letting people go in droves: that would be counter-productive.  More strategic choices are called for …

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empowered team

Creating An Empowered Team

Are you a team player? That is a question you often hear corporate business managers asking their staff or team leaders. But the question should be directed at the entrepreneur and small business owner also. In fact, it may be the first question a business coach will ask when working with a small business owner.

Customer Relationships

Deepening Customer Relationships

It’s more important than ever to nurture your relationships with customers and deepening customer relationships. If yours is a professional services firm, how do you avoid being a nuisance to your clients? How can you deepen your relationship with your customers, ensuring that when the time comes you are front of mind?

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