The key to business success is understanding your customers—what they want, when and where they want it, and how to give it to them. Good customer experience means addressing these needs and wants the way your customers want you to. The challenge is finding this information.
Here’s an interesting thing about online reviews: people read and trust them. According to a Capterra survey, 98% of Australians read online reviews before buying, and 94% of them trust these reviews. It’s good business sense to get good reviews.
The economic and business environment has been volatile in the last decade. It has become increasingly challenging for companies to thrive during this period of volatility. How are businesses, large and small, responding to thrive in times of change? In this video, I share three cases of businesses that have adapted and pivoted during crucial …
Navigating Change: Adaptation Strategies for Businesses Read More »
Why do employees feel disengaged? Experts will list many factors: poor management and direction, the lack of challenging work, poor job fit, or even poor internal communication. These reasons may be caused by different parties: the manager, co-workers, the working environment, or perhaps even the employees themselves. What do these reasons have in common?
Why do employees feel disengaged? Experts will list many factors: poor management and direction, the lack of challenging work, poor job fit, or even poor internal communication. These reasons may be caused by different parties: the manager, co-workers, the working environment, or perhaps even the employees themselves. What do these reasons have in common?
Why do employees feel disengaged? Experts will list many factors: poor management and direction, the lack of challenging work, poor job fit, or even poor internal communication. These reasons may be caused by different parties: the manager, co-workers, the working environment, or perhaps even the employees themselves. What do these reasons have in common?
Time is the most valuable resource. When you’re juggling various responsibilities, you must use time well. When you run a small business, wasting time means wasting money.
In the dynamic business landscape, where innovation and growth are key, fostering an engaging company culture is essential for success. One of the fundamental pillars of such a culture is fair compensation. When employees feel valued and fairly rewarded for their contributions, they are more likely to be engaged, motivated, and committed to the company’s …
Fostering an engaging culture through fair compensation Read More »
One of the most established and relevant marketing strategies is product or service differentiation—that is, competing by offering something that none of your competitors offer. One way to differentiate is to focus on a niche market. In this video, I explore what a business niche is, why focusing on a niche may be a winning …
To-do lists: love or loathe them? It has been found to be helpful in getting things done. Here’s my experience with creating to-do lists. Tell me if you have a similar experience.
In this video, we are going to talk about the power of communication and how it can help you build strong relationships with your employees and customers. As a business owner, effective communication is essential to your success. It can help you understand your employees’ and customers’ needs and expectations and build trust and loyalty with them.
Did you know that humility can be profitable for your business? In this video, I explore the merits of humble leadership. I will explain what makes a humble leader, why they can be one of the most effective leaders, and how you can become one. What makes a humble leader? A humble leader is someone …
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