While being professional entails knowing how to manage our emotions to allow us to work despite pressure, studies have also shown that emotions influence productivity. Happy employees are more likely to be professional.
In this video, I explore what determines an organisation’s emotional culture and how this impacts team performance and team productivity. I further discuss what team leaders can do to nurture a positive emotional culture.
One of the pillars of professionalism is self-regulation. This means that we need to have the ability to work under pressure. However, the flip side of this coin involves what experts now call psychological safety and the need to take care of our mental health.
A recent study by Google concludes one key factor that differentiates mediocre teams from high-performing teams is psychological safety. These findings suggest that emotional culture play an important role in organisational performance as emotions affect team productivity and performance.
What is emotional culture?
There are many facets of workplace culture. The most recognised facet is organisational culture, which defines a set of understanding on how to do things to achieve a goal.
But there is also emotional culture which “predicts many important work outcomes, including employee absenteeism, teamwork, burnout, satisfaction, psychological safety, and objective performance outcomes like operating costs.”
What determines emotional culture?
Emotional culture is contagious—and it trickles from the top. How managers behave and react to different circumstances sets the tone for the team’s emotional culture.
How does emotional culture affect productivity?
Imagine what could happen if you have a manager who consistently reacts negatively to mistakes. Or, what if this manager is prone to blame members of the team for mistakes caused primarily by circumstances out of their control? What if this manager focuses on putting blame rather than using mistakes as opportunities for team members to learn and improve? How do you think the team will react?
- Team members will be afraid to make mistakes or try new things. This instantly “kills” the growth mindset.
- Team members will be more focused on doing what they think the manager thinks is right and appropriate, rather than what is good for the team. They will afraid of disappointing their manage. When things go wrong and team members are afraid, it sets off their fight-or-flight response, which instantly “kills” their ability to be creative or innovative.
- When team members are focused on “not making a mistake,” they’re likely to only focus on just the job or task at hand, and not finding new ways to improve the process. This kills productivity right away.
- There is no psychological safety because no team member will feel safe in taking risks and making mistakes and doing things differently. If team members are not allowed to learn, grow, and be innovative, there is no incentive for anyone to perform well.
If you have a team leader who consistently focuses on mistakes and putting blame, you are unlikely to build and nurture a high-performing team. What you have is a team of robots or “yes” people who will do only what they are told and nothing else.
And when the environment becomes even more unbearable, team members are likely to jump ship and find work somewhere else. In this scenario, you are more likely to lose the best people in the organisation.
How do you nurture a positive emotional culture?
- As a leader, keep your emotions in check. Observe how you react and see how your own employees react.
- Replace blame with curiosity. In my video on How to Build High-Performing Teams, one of the key things to change is mindsets—and one that redirects the focus on issues and root problems, rather than on people.
- Take a step back and take care of yourself, the leader. Perhaps you are stressed, which is affecting everyone else in the team. In the video, Maximising The Best Asset in Your Business, I discuss how rest is important to encourage creativity and problem solving in the long run.
- Ask for help. When we have been doing the same things for a long time, it is easy to develop blind spots. Because of this, we tend to think that how we do things is “normal” and “acceptable.” Perhaps they are, but there may be things that are not as acceptable or maybe some things that need improvement. It’s hard to see beyond our blind spots, so we may need someone—a person looking from the outside in—to show us what we don’t see. This someone can be a mentor, a trusted colleague, or a business coach.
Do not let your pride limit you on what you can do in your business. I personally seen successful businesses be ruined by the business owner due to the individual’s perception that only he knows what is best for the business. I have seen his team members leave the organisation, and yet he stubbornly refuses to change his mindset about the business. The result? He is now working alone on his business and struggles to make ends meet. Please do not make the same mistakes as he did—ask for help.
If you are interested to know more about what a business has to go through when facing exponential growth, you can download the first chapter of the book, ”$20K to $20 Million in 2 Years” absolutely free here. The chapter talks about the differences between a good and a great business and puts out questions that make you consider how you can turn your business from good to great.